Customer Reviews
4.6 Based on 54 Reviews
5 ★
87% 
47
4 ★
2% 
1
3 ★
6% 
3
2 ★
0% 
0
1 ★
5% 
3
Customer Photos
Write a Review

Thank you for submitting a review!

Your input is very much appreciated. Share it with your friends so they can enjoy it too!

Filter Reviews:
MK
07/02/2022
Mowgli K.
United States

I love it but…

It’s truly my favorite but unfortunately it’s so hard to get more that the lack of supply really hurts my business.

K
06/04/2021
Kristen
United States United States

Still waiting!!!

This is ridiculous. This was ordered over a month ago. I ordered 5 bags when it said it was available. I don't order bases like this unless it is for a pre-order. I have had to refund my customers so that they could go elsewhere. This will be the last time I order from Dyer Supplier, after being a customer for over a year. It has been nice in the past, ordering a bag of 5, instead of the competitors in ordering bags of 10. However, at least with those companies, I know I can place an order and then receive it within 4-7 days. I have emailed and utilized Facebook Messenger to reach out. Last message I sent on Facebook Messenger was on May 25, I finally received a reply 2 days later, stating I ordered a pre-order (nope, stated in stock), and I should receive my shipping confirmation in the next "few" days. It's 6/4. I received my notification, but it still says the label was created. Not scanned, not picked up..nothing. Thank you Dyer Supplier. For making me risk my business' 5 star rating. Never again.

J
05/29/2021
JE.song
United States United States

I want an answer

I purchased it in January and haven't received the product until now, which is June. Only the other products I bought together were delivered, and they said they would send it to me within a few weeks. But the product hasn't arrived yet, and I sent 3 emails but haven't received a reply yet. Why are you not replying to the mail? When will you send me the product of the 5 packs I bought? I'm so disappointed. I want an answer.

A Dyer Supplier Customer
SM
02/16/2021
Stephanie M.
Canada Canada

amazing

Prompt shipping, great service, product was as described.

RD
02/16/2021
Richelle D.
United States United States

Didn’t receive yarn

I’ve purchased this yarn in the past and it was very nice and bloomed beautifully, but I can’t say that for this time. I ordered the yarn. Received a shipping confirmation, then approx. 4 days later (seems just a day or two before the rest of my order arrived), I got an email stating that this particular base was not shipped and it was out of stock. My main issue is in the email it stated that there’s a short window between when something sells out and the system updates and I must have ordered during that window (but I’ve received that email in the past and found it hard to be true as the last time when I went back to the site the base was still showing as available), AND also that I believe we’re coming on two weeks from the time the rest of my order arrived and I may just need to check my account and what I was charged, but I’m pretty sure I was charged the full amount and I have not yet seen any refund or anything come through. I realize this is a holiday weekend and I only contacted dyersupplier a few days ago regarding the issue, and so have not yet received a reply, but the non automatic refund is concerning. I believe that, along with emails about the out of stock item, could happen much more quickly. I know changing systems is difficult, but contacting customers about out of stock items BEFORE their orders ship would be very nice, and possibly give an opportunity to replace it with something else. Hope these become available soon, and I’d love to leave a real review about the yarn!

02/18/2021

Dyer Supplier

Hi Richelle, thank you so much for this feedback! We apologize for the delay in updating you on the status of this order and have passed along your suggestion to the team to improve how we handle notifications for out of stock items. Often times, we send out an email to let you know what's happening with the order to give you the option of a refund or holding the order until we are able to fulfill it once the item becomes available again or to replace it with an item we have in our current inventory. We appreciate your continued support and will take this feedback and do better moving forward. If you haven't already, you should be hearing back from our customer service team very soon.